# Terms of Service ### 1. Scope of Services These Terms of Service (“ToS”) govern all services provided by Polaris, including but not limited to custom AI bots, hosting, technical support, and other integrations. By using any service from Polaris, you agree to comply with these terms. If you do not accept these terms, please do not use our services. Polaris Integrations provides services that allow customers to access, configure, and manage AI-powered tools and custom bots hosted on our servers via third-party platforms such as Ollama. Services may include, depending on the chosen plan: * Creation and initial configuration of a custom AI bot tailored to the customer’s specifications. * Hosting, maintenance, and regular updates of the bot to ensure optimal performance and security. * Technical support and guidance via Discord or email according to the selected support plan. * Additional features or customizations included in the customer’s plan. Explanation: This section clarifies exactly what the customer can expect, what is included in the service, and sets realistic expectations for deliverables. ### 2. Activation Requirements Activation of the service requires certain information from the customer, including but not limited to API tokens, credentials, or specific configuration details. The service is considered active only after Polaris has received and correctly configured this information. Until this process is completed, payment does not guarantee immediate access to the service. Polaris is not responsible for delays caused by incomplete, incorrect, or late submission of activation data by the customer. Explanation: This ensures transparency regarding activation timelines and protects Polaris from liability due to customer delays or errors. ### 3. Payment and Subscriptions Customers agree to pay the subscription fee corresponding to their chosen plan, which may be monthly, yearly, or custom. Payments are processed securely via Stripe or other designated payment providers. By making payments through Stripe, customers also accept Stripe’s Terms of Service. Subscriptions renew automatically at the end of each billing cycle unless canceled in advance by the customer. Local taxes (VAT, sales tax, etc.) are calculated and added automatically by the payment system. In case of failed payment, Polaris reserves the right to suspend access to services until the issue is resolved. Explanation: This section sets clear rules for payments, renewals, taxes, and handling failed transactions, protecting both Polaris and the customer. ### 3.1 Donation Polaris Integrations accepts voluntary donations through the integrated bot store on Discord. Donations have the following characteristics: * Voluntary: Donations are completely optional and do not affect access, features, or the quality of Polaris services. * Donation Management: All donations are processed via the bot store. Polaris does not guarantee refunds for donations, except in exceptional cases at Polaris’s sole discretion. * No Service in Return: Donations do not grant additional rights, privileges, or priority access to Polaris services, unless explicitly stated in separate promotional campaigns. * Recognition and Transparency: Polaris may publicly thank donors via the bot or other official channels but will not disclose personal information without the donor’s consent. * Limitation of Liability: Polaris is not responsible for any issues or disputes arising from donations made through the bot store, including disputes with integrated payment platforms. Explanation: This section governs donations made through the bot store, distinguishing them from recurring payments and protecting Polaris from potential liabilities. ### 3.2 Automated Bot Hosting Service (SaaS) The Automated Bot Hosting Service is a Software-as-a-Service (SaaS) solution where Polaris provides a pre-configured AI application ("the Bot") hosted on Polaris infrastructure, activated and personalized through a User-provided Discord Token. * Purchase and Automated Activation: The service follows a strict three-step automated deployment process: 1. Payment: The User completes a one-time payment for a 30-day service period via the website. 2. Token Submission: The User provides their unique "Discord Bot Token" through the Polaris dashboard. 3. Validation & Deploy: The system automatically verifies the Token's validity with Discord’s API. Upon successful verification, the Bot instance is deployed and brought online immediately. The service is considered "delivered" the moment the system successfully validates the Token and reserves the server resources. * One-Time Payment & Duration: All payments for this service are one-time fees for a fixed term of 30 (thirty) days. There is no automatic renewal or recurring billing. To maintain service continuity, the User must manually initiate a new payment before the current 30-day period expires. Polaris is not responsible for service interruptions caused by the User’s failure to renew manually. * Token Integrity and User Responsibility: The User is solely responsible for the security, validity, and management of the Discord Token. * The system will prevent deployment if the Token is invalid, expired, or restricted by Discord. * The 30-day service period begins at the moment of payment; delays in providing a valid Token by the User do not entitle the User to a term extension or a partial refund. * The User must ensure the Bot application complies with Discord’s Developer Terms and Community Guidelines. * Waiver of Right of Withdrawal (Italian Consumer Code): In accordance with Art. 59, letter o) of the Italian Consumer Code (D.Lgs. 206/2005), by purchasing this digital service and initiating the Token validation process, the User provides express consent to begin the service immediately and acknowledges the loss of the right of withdrawal (refund). Since the service involves the immediate allocation of cloud resources and digital content, the 14-day "cooling-off" period does not apply once the service is accessed. * Proprietary Rights and Software License: All source code, AI configurations, and underlying logic of the Bot remain the exclusive intellectual property of Polaris. The User is granted a non-exclusive, non-transferable, and revocable license to use the Bot instance solely for the duration of the paid period. Any attempt to decompile, reverse-engineer, or redistribute the Bot’s software is strictly prohibited. * Service Uptime and Third-Party Dependencies: While Polaris strives for 99.9% infrastructure uptime, the service relies on third-party APIs (Discord, AI model providers, etc.). Polaris is not liable for service degradations, outages, or functional changes caused by these third-party platforms. * Data Retention and Termination: Upon the expiration of the 30-day period without a manual renewal: 1. The Bot instance will be immediately taken offline. 2. User-specific configurations and Tokens will be stored for a maximum of 14 days to allow for late renewal. 3. After 14 days, all associated data will be permanently purged from Polaris servers for security and GDPR compliance. Explanation: This section defines the automated SaaS (Software-as-a-Service) delivery model, where a predefined bot is activated via a user-provided token. It establishes a one-time payment structure (non-recurring), outlines the automated validation process, and clarifies that the right of withdrawal is waived upon service activation in compliance with Italian consumer law. It also protects Polaris’s intellectual property and sets clear data retention rules for expired tokens. ### 4. Cancellation and Refunds Customers may cancel their subscriptions at any time via the user portal or by contacting Polaris support. Payments already made are non-refundable for the current billing period. Technical issues directly attributable to Polaris will be reviewed individually. Compensation, if any, is at the sole discretion of Polaris. Refunds or adjustments are not guaranteed except in cases of proven technical failures caused by Polaris. Explanation: This clarifies the refund policy, making expectations transparent and limiting potential disputes. ### 5. Liability Customers are responsible for safely managing bot tokens, credentials, and other sensitive information. Polaris is not responsible for damages, losses, or consequences arising from misuse of the bot, unlawful activities, or content generated by the bot. Polaris is not responsible for data loss or service interruptions caused by third-party platforms such as Ollama. For the Hosting Subscription, Polaris is not responsible for defects, vulnerabilities, or unlawful behavior originating from customer-provided code, nor for changes or outages in Discord or other third-party APIs. Explanation: This section protects Polaris from liability due to user errors or third-party issues, while emphasizing customer responsibility. ### 6. Communication All official communication between Polaris and the customer occurs via Discord or email, according to the contact information provided by the customer. Polaris is not responsible for missed messages if the provided contact information is incorrect, outdated, or unreachable. Explanation: Establishing communication rules ensures that notifications, updates, and support are delivered effectively, and protects Polaris from claims related to missed information. ### 7. Modifications of Terms Polaris reserves the right to modify these Terms of Service at any time. Customers will be notified of changes via email or Discord. Continued use of Polaris services after such modifications constitutes acceptance of the updated terms. Explanation: This allows Polaris to adapt terms to new features, legal requirements, or operational changes while maintaining transparency. ### 8. Governing Law and Jurisdiction These Terms of Service are governed by Italian law. Any dispute arising from or related to the use of Polaris services will fall under the exclusive jurisdiction of the courts located in the city of Polaris’s registered office (or another city specified by Polaris). Explanation: Establishes a clear legal framework for resolving disputes, avoiding confusion or conflicts with international law. ### 9. Stripe and Third-Party Services Payments processed via Stripe or other third-party providers are subject to the terms and conditions of those providers. Polaris is not responsible for payment disputes, delays, or issues arising from third-party payment platforms. Explanation: This ensures users understand that third-party platforms handle payments independently and sets the limits of Polaris’s responsibility. ### 10. Reference to Service-Specific Terms For services with additional requirements or unique terms (such as Chloe AI), Polaris may provide separate, dedicated Terms of Service. Customers using these specific services must also comply with the corresponding dedicated terms. Links to these terms will be provided where applicable. Explanation: This allows Polaris to maintain a general ToS while keeping service-specific legal requirements separate, ensuring clarity and compliance. ### 11. Contact For any questions regarding Chloe or these Terms of Service, you can contact us directly on Discord through our official channels, or via email: --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. 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